Shipping policy

Shipping Policy

• All orders placed before 5pm (Monday to Friday) will be dispatched the next working day and sent via a 48-hour tracked service.
• While we aim to ensure timely delivery, we take no responsibility for delays within the postal network. Please allow up to 5 business days for your item to arrive before contacting customer service.
• For any inquiries or issues with your order, please get in touch with us at info@oceangrave.co.uk.

Returns Policy

• We offer a 14-day return policy from the date of delivery. Items must be returned in their original, unworn condition and in resealable packaging. If not, a repackaging fee may be applied.
• Customers are responsible for return postage costs in cases of change of mind.
• For items that are damaged or faulty, postage costs will be reimbursed at the point of refund once the item has been returned.
• To begin the returns process, please contact us at info@oceangrave.co.uk.